Return Policy
Cypress Systems, Inc. dba Cypress Minerals stands behind the quality and integrity of its products and services. If there is ever a problem with a received product, we encourage you to contact your customer experience representative immediately to request a Return Authorization Request Form and number. All requests will be handled in an efficient manner.
GUIDELINES
Custom-blended products are non-returnable.
Expired products are non-returnable.
Cypress must be notified of the return request within 60 days of customer’s receipt of the order.
If the request for return is due to a quality issue, the matter will be investigated by our Quality Team. Third party testing is required according to the test methods listed on the Certificate of Analysis to verify the issue.
Cypress will only accept product returned in original, unopened packaging.
Product must be shipped back to Cypress within 14 days of the receipt of an RA number. The customer is
responsible for return shipping costs and arrangement.
Returned product is eligible for a credit with Cypress on the customer’s account.
A Restocking Fee of 25% of the original invoice value will be deducted from the credit issue.
Any damaged or unusable product received upon return will be deduced from the credit issue.
PROCEDURES
Customer reviews Cypress Return Policy GUIDELINES to determine eligibility of the return.
Customer contacts Cypress via email or phone to request a Return Authorization Request Form.
Cypress issues a Return Authorization Request Form to the customer for prompt completion.
Customer completes the Return Authorization Request Form and submits it to the customer experience contact. Incomplete Request Forms will not be accepted.
Cypress reviews Return Authorization Request Form and issues an RA number for the return.
Upon receipt of the RA number, the customer must arrange the return shipment and provide a shipping tracking number to Cypress within 14 days.
An issue of credit may be reduced or denied if the return shipment is not arranged within 14 days of RA number issue.
FREIGHT DAMAGE
All claims made concerning freight damage must be reported to Cypress within 5 business days and material must be held for inspection at the customer’s facility.
If the terms are FOB destination: Cypress will file the freight claim.
If the terms are FOB origin: Customer will file the freight claim.
This policy does not limit or exclude any rights that may apply under applicable consumer protection laws.
Questions about this policy may be directed to hello@cypressminerals.com.
Last updated December 30, 2024.